FAQ

You can purchase our flooring from our retail partners. Find your nearest retail partner here. Feel free to reach out to us directly and we can guide you to the right flooring retailer for you.

We work with our retail partners to provide supply and installation services. Find your nearest retail partner here; otherwise, get in touch, and we will be more than happy to help you find an installer.

Yes, all of our flooring products except bamboo are suitable for use in a bathroom. Some flooring products perform better in wet areas than others. We recommend taking our flooring quiz to ensure you get the right product for your project.

Yes, some of our flooring products require acclimatisation; please refer to the specific range installation guide.

All of our warranties cover manufacturing defects in the flooring. This means that provided the flooring is installed and cared for correctly, it will be structurally sound and not wear out during the specified warranty period. Note that flooring warranties do not cover fading. All products will fade over time when exposed to UV; however, some are more fade-resistant than others. For our warranty documents please see our technical Information page.

Bamboo flooring is generally quite durable and resistant to scratches, especially when it's made from strand-woven bamboo, which is the hardest type. However, like any flooring material, it can still scratch over time with heavy foot traffic or sharp objects. For more information read our Bamboo Pros and Cons blog

If you are looking for a scratch-resistant flooring, laminate is a great choice however for more  insights on choosing pet-friendly flooring, read our full blog Which Flooring is Best for Dogs

No, we do not recommend using a steam mop on any of our flooring.

Each range has different requirements for the level of the subfloor. It is important to ensure your subfloor is within these. Please refer to the relevant installation guide for your flooring.

 Providing that the floor of the bathroom/toilet is not connected to any other area (e.g. expansion trim in the doorway), you can install your toilet on top of your flooring.

Yes, you need to leave the required amount of expansion around the entire perimeter of the floor. This is to allow the flooring to expand and contract with changing humidity and temperature. Skirting or quarter-round trim is used to cover this gap. If more expansion is required, the wall linings can be undercut to provide the required expansion gap. Please refer to each range's installation guide for the amount of expansion required.

No, installing your kitchen on your floor will prevent the floor from its natural movement and cause problems with your floor. Your kitchen kickboards will cover the edge of the flooring.

There are a range of different trim options to finish your flooring. Many of our ranges have colour-matched trims to provide a high-quality seamless finish. Explore these here.

You must not have a waterfall-end benchtop sitting on the floor; this will pin the flooring and prevent natural movement. The waterfall end will need to be cut to fit over the flooring; otherwise, an aluminium trim will need to be installed around it to allow the required expansion.